My Interests.
- Using human centred design approaches to improve outcomes for Customers
- Developing work programmes to improve Customer experience - Developing strategies to help teams transition into new operating models. - Embedding workplace cultures that deliver improvements to Customer experience and advocacy that improve the bottom line |
...and some interesting problems that I've worked on over the years...
Strategy and Organisational Agility
How do we develop a business strategy that will allow us to transform successfully while building a team resilient to continuous change?
People and Customer Engagement
What is it really like to work here and how do we measure (both employee and customer) engagement authentically? What do our customers really think of us?
Leadership Development
How do we create an environment of business ownership and problem agency across our teams?
Risk Management
How do we adapt risk management principals in a world that favours pace over precision? How do we create and embed a culture of risk appreciation across the front office?
Organisational Culture
What sort of culture do we want and how do we achieve and grow this?
How do we develop a business strategy that will allow us to transform successfully while building a team resilient to continuous change?
People and Customer Engagement
What is it really like to work here and how do we measure (both employee and customer) engagement authentically? What do our customers really think of us?
Leadership Development
How do we create an environment of business ownership and problem agency across our teams?
Risk Management
How do we adapt risk management principals in a world that favours pace over precision? How do we create and embed a culture of risk appreciation across the front office?
Organisational Culture
What sort of culture do we want and how do we achieve and grow this?